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Privacy Policy

Qualitymoments Lda., as an organization that deals with personal data daily, is committed to the regulated matters and obligations imposed by the new European data protection legislation, particularly Regulation (EU) 2016/679 of the Parliament and Council (regarding the protection of natural persons concerning the processing of personal data and the free movement of such data), commonly known as GDPR.

At Qualitymoments Lda., we value and give the utmost importance to the trust you place in us and guarantee that your personal data is secure and treated with complete privacy. Privacy, confidentiality, and transparency are three fundamental elements in the trust relationship we establish with our Customers.

The processing of your personal data allows, among other purposes, the development and direct marketing of products and services that we consider most appropriate to each Customer’s profile and needs.

This Privacy Policy establishes how Qualitymoments Lda. uses the personal data of its Customers and potential Customers and consists of the following sections:

Who is responsible for processing your personal data

The entity responsible for collecting, processing, and storing personal data is Qualitymoments Lda., headquartered at Rua Drº Teófilo Braga nº21 A 8500-668 Portimao. For data protection purposes, Qualitymoments Lda. can be contacted at the above address by registered letter with acknowledgment of receipt, or alternatively via email at privacidade@costachurrasqueiragrill.com.

How we collect your personal data

We collect personal data when you purchase products or our services and when you contact us through our channels (telephone, email, WhatsApp, social networks, in writing), or when you browse our website. Collection can be done orally, in writing through the COSTA CHURRASQUEIRA website, or through our own tracking technologies, such as the cookies we use on our site (specified in the point below).

Tracking technologies and cookies

Our website uses cookies and similar tracking technologies to track activity on our website and store certain information. This tracking and storage of certain information is done to enable and improve certain functionalities of our website and to make the browsing experience on our website more effective. Cookies do not record any personal information about a user, and identification data will never be stored. The tracking technologies used are: cookies, beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

Browser Cookies

A cookie is a small file placed on your device that can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies. Visit www.aboutcookies.org for more information about Cookies and how they affect you and your browsing experience.

Web Beacons

Certain sections of our Service and our emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow the Company to, for example, count users who have visited those pages or opened an email and other website-related statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

The information stored in the cookies mentioned here is used exclusively by Qualitymoments Lda., with the exception of Google Analytics, which is used and maintained by Google for statistical and research analysis purposes.

Google Analytics is one of the most widely used and trusted analytics solutions on the web, which helps us understand how you use the site and how we can improve your experience. These cookies may record the time you spend on the site and the pages you visit so we can continue to produce relevant content. For more information about Google Analytics cookies, see the official Google Analytics page.

All browsers allow Users to accept, refuse, or delete cookies, namely through the selection of appropriate settings in their browser. Users can configure cookies in the “options” or “preferences” menu of their browser.

For what purposes and on what basis can your personal data be used

Personal data collected on this website is intended to respond to contact requests, quotes, appointments, recruitment applications, complaints and suggestions, general information, and for necessary legal purposes if you enter into any contract or commercial transaction with our company, with the information, personal or not, not being transmitted to third parties. The personal data collected may also potentially be processed for statistical purposes, for information dissemination or promotional actions, and for communication actions, through direct communication, whether by correspondence, email, messages, or any other electronic communications service, with prior information and collection of express authorization always being ensured for these latter purposes. Users may, at any time, exercise their right to oppose the use of their personal data for purposes that go beyond managing the relationship with Qualitymoments Lda.

What personal data can be collected

Identification and contacts: Name, identification number, tax identification number, photograph, signature, address, phone number, or email address.

Biographical data: Date of birth, gender, nationality, place of birth, marital status, information about household, educational qualifications, or occupation data.

Usage Data: Usage Data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

How we keep your personal data secure

The security of personal data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While Qualitymoments Lda. strives to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. Qualitymoments Lda. has implemented appropriate security measures and systems to protect your personal data against destruction, alteration, and unauthorized access, including:

  • Access control mechanisms to information systems and data
  • Specialized security systems (e.g., firewalls, antivirus, intrusion detection systems)
  • Recording mechanisms for actions performed by employees, Customers, and other users of information systems
  • Data encryption, pseudonymization, and anonymization mechanisms
  • Physical security measures to protect facilities (e.g., physical access control, video surveillance, various alarms)
  • Awareness and training of Qualitymoments Lda. employees and partners in information security and personal data protection

How long we retain your personal data

Personal data will be retained by Qualitymoments Lda. for the time necessary for the proper execution of the purpose for which they were collected and other legal requirements, and such data will be retained until the holder expresses the right to oppose the continued processing of their data, if no other reason applies.

With whom we may share your personal data

Qualitymoments Lda. only processes personal data that is duly authorized and upon prior information to the respective holders and for the stated purposes. Any additional secondary processing of data is only carried out if (i) it is compatible with the purposes authorized and communicated to the data subjects or (ii) if it is subject to new specific and explicit consent from the data subjects. Except in compliance with legal obligations, under no circumstances will there be any communication of users’ personal data to third parties who are not subcontracted entities or legitimate recipients, nor will any communication be made for purposes other than those mentioned above.

How you can change or withdraw your consent

Qualitymoments Lda. guarantees the exercise of data subjects’ rights regarding their processing. The rights of the holder are: access; rectification; opposition; withdrawal of consent; erasure; restriction; portability; not to be subject to exclusively automated decisions; and to lodge a complaint with the National Data Protection Commission (CNPD).

The formalization of contacts in this matter is governed by applicable legislation and the rules of the Administrative Procedure Code, except for exceptions considered by law. Any request to exercise data protection and privacy rights must be addressed to Qualitymoments Lda. in writing by the respective data holder, according to the procedure and contact described below.

Please contact us for more information or questions regarding the Privacy Policy

Email: privacidade@costachurrasqueiragrill.com

Qualitymoments Lda.
Bruno Costa
Address: Rua Drº Teófilo Braga nº 21 A 8500-668 Portimao
VAT Number: 516820184

Your data protection rights

If you are dissatisfied with our use of your personal data or with our response after exercising any of these rights, you have the right to lodge a complaint with your supervisory authority (National Data Protection Commission – CNPD | Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa | Tel: +351 213928400 | Fax: +351 213976832 | Email: geral@cnpd.pt).

Complaints and suggestions

Users of services and products provided by Qualitymoments Lda. have the right to file a complaint, either through registration in the Complaints Book or by submitting a complaint to regulatory entities through the link https://www.livroreclamacoes.pt/. They can also submit suggestions via email to the following address: info@costachurrasqueiragrill.com.